Refund Policy

You have 90 days after receiving your pillow to request a return.

To be eligible, your pillow must be in good, re-sellable condition:

  • It can be gently used, but it must be clean, undamaged, and free of stains, odors, or pet hair.

  • You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@fibrocaresolutions.com
If approved, we’ll send you a return shipping label and instructions on how and where to send your package. Pillows returned without first requesting a return will not be accepted.

You can always contact us with any questions at support@fibrocaresolutions.com

Damages and Issues

Please inspect your order upon arrival and contact us right away if your pillow is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

  • Sale items and gift cards are non-returnable.

  • Pillows that are heavily used, soiled, or damaged beyond normal trial use cannot be refunded for hygiene reasons.

Exchanges

The fastest way to get the pillow you want is to return the one you have, and once the return is accepted, place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped into the EU, you have the right to cancel or return within 14 days for any reason. As above, the pillow must be in clean, re-sellable condition, with proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please note it may take additional time for your bank or card company to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@fibrocaresolutions.com